Privacy Policy

At Zenooro ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, applications, and services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Information We Collect

Information You Provide

We collect information that you voluntarily provide when using our Services, including:

• Account information: Email address and password when you create an account
• Quiz responses: Answers to questions in our chronotype, numerology, and biorhythm assessments
• Birth information: Date of birth, time of birth (if provided), and birth location for numerology and biorhythm calculations
• Name: Your name (including birth name for numerology calculations)
• Payment information: Billing details processed through our payment provider (Stripe). We do not store your full credit card number.
• Communications: Information you provide when contacting customer support

Information Collected Automatically

When you use our Services, we automatically collect certain information, including:

• Device information: Device type, operating system, browser type, and unique device identifiers
• Usage data: Pages visited, features used, time spent on pages, and interaction patterns
• Log data: IP address, access times, and referring URLs
• Location data: General geographic location based on IP address
• Cookies and similar technologies: Information collected through cookies, pixels, and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Generate personalized readings and insights based on your quiz responses
• Process transactions and send related information (confirmations, invoices)
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Send promotional communications (you can opt out at any time by clicking "unsubscribe" in our emails or adjusting your account settings)
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Comply with legal obligations

3. Sharing of Information

We may share your information in the following circumstances:

• Service providers: With third-party vendors who perform services on our behalf (payment processing, email delivery, analytics, hosting)
• Legal requirements: When required by law or to respond to legal process, protect our rights, or ensure the safety of our users
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset
• With your consent: In other cases with your explicit consent

We do not sell your personal information to third parties.

4. Third-Party Services

Our Services integrate with the following third-party services:

• Stripe: For payment processing. Stripe's privacy policy is available at stripe.com/privacy
• Google Analytics: For usage analytics. Google's privacy policy is available at policies.google.com/privacy
• Supabase: For data storage and authentication
• Resend: For email delivery
• OpenAI/Anthropic: For AI-generated content. Your quiz data may be processed by AI services to generate personalized readings.

These third-party services have their own privacy policies governing their use of your information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you logged in to your account
• Remember your preferences
• Understand how you use our Services
• Measure the effectiveness of our marketing campaigns
• Deliver targeted advertising

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

Analytics and Advertising

We use Google Analytics and similar services to collect and analyze usage data. We may also use advertising platforms (such as Meta and TikTok) to deliver targeted ads based on your interests and interactions with our Services.

You can opt out of personalized advertising by adjusting your ad preferences on these platforms or using browser-based opt-out tools.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. This includes:

• Account data: Retained while your account is active and for a reasonable period afterward
• Quiz data and readings: Retained to provide ongoing access to your personalized content
• Transaction records: Retained as required for legal and accounting purposes

You may request deletion of your account and associated data by contacting us at support@zenooro.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication requirements
• Secure third-party service providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications at any time
• Withdraw consent: Where we rely on consent, you may withdraw it at any time

To exercise these rights, please contact us at support@zenooro.com. We will respond to your request within a reasonable timeframe.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To make a CCPA request, please contact us at support@zenooro.com or use the contact information below.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws than your country.

By using our Services, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

11. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

If you believe we have inadvertently collected information from a child under 18, please contact us at support@zenooro.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@zenooro.com

We take your privacy seriously and will make every effort to address your concerns in a timely manner.